At Oasis Palm, we are committed to protecting your privacy and ensuring the security of your
personal information. This Privacy Policy explains how we collect, use, store, and protect your data
when you visit our venue or use our services.
1. Information We Collect
We collect various types of information to provide and improve our services:
Personal Information
- Name: Full name as provided during reservations or registration
- Contact Details: Email address, phone number, and mailing address
- Date of Birth: To verify age requirements (21+ only)
- Identification: Government-issued ID information for age verification
- Payment Information: Credit/debit card details for reservations and purchases
Automatically Collected Information
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on site, referring URLs
- Location Data: General geographic location based on IP address
- Cookies: Session data and preferences (see Cookie Policy below)
Information from Third Parties
- Social media profile information when you connect your accounts
- Payment processing data from our payment partners
- Marketing analytics from advertising platforms
2. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- Processing table reservations and ticket purchases
- Confirming bookings and sending reservation details
- Managing guest lists and VIP access
- Providing customer support and responding to inquiries
Marketing and Communications
- Sending promotional emails about upcoming events and special offers
- Notifying VIP members of exclusive opportunities
- Sharing newsletters and event updates
- Conducting surveys and gathering feedback
Security and Safety
- Verifying age and identity at entry
- Maintaining security footage for venue safety
- Preventing fraud and unauthorized access
- Investigating incidents or policy violations
Analytics and Improvement
- Analyzing website traffic and user behavior
- Improving our services and user experience
- Understanding customer preferences and trends
- Developing new features and offerings
3. Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process personal data based on:
- Consent: When you opt-in to marketing communications
- Contract Performance: To fulfill reservations and provide services
- Legal Obligation: To comply with age verification laws
- Legitimate Interests: For security, fraud prevention, and business operations
4. Data Sharing and Disclosure
We do not sell your personal information. However, we may share data with:
Service Providers
- Payment Processors: To handle secure transactions
- Email Services: To send communications and newsletters
- Analytics Providers: To improve website performance
- Hosting Services: To maintain our website and data storage
Legal Requirements
We may disclose information when required by law, including:
- Responding to legal processes (subpoenas, court orders)
- Complying with government regulations
- Protecting our rights, property, or safety
- Preventing fraud or illegal activities
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted databases and secure servers
- Access Controls: Limited access to authorized personnel only
- Regular Audits: Periodic security assessments and updates
- Payment Security: PCI DSS compliant payment processing
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We
cannot guarantee absolute security of your data.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this
policy:
- Reservation Data: Retained for 2 years for customer service and records
- Payment Information: Retained as required by financial regulations (7 years)
- Marketing Data: Retained until you unsubscribe or opt-out
- Security Footage: Retained for 30 days unless needed for investigations
After the retention period, data is securely deleted or anonymized.
7. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
- Request a copy of the personal data we hold about you
- Receive your data in a portable, machine-readable format
Correction and Update
- Update or correct inaccurate information
- Modify your contact preferences
Deletion
- Request deletion of your personal data (right to be forgotten)
- Note: Some data may be retained for legal or security reasons
Opt-Out of Marketing
- Unsubscribe from marketing emails via the link in each message
- Opt-out of SMS notifications by replying "STOP"
- Contact us to remove your information from marketing lists
Restrict Processing
- Request limitation of how we use your data
- Object to processing based on legitimate interests
To exercise any of these rights, please contact us at privacy@oasispalm.ae.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Types of Cookies We Use
- Essential Cookies: Required for website functionality (login, bookings)
- Analytics Cookies: Track website usage and performance (Google Analytics)
- Marketing Cookies: Personalize ads and track campaign effectiveness
- Preference Cookies: Remember your settings and preferences
Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website
functionality.
9. Third-Party Links
Our website may contain links to third-party websites (social media, partners). We are not
responsible for the privacy practices of these external sites. Please review their privacy policies
before providing any information.
10. Children's Privacy
Oasis Palm is a 21+ venue. We do not knowingly collect information from individuals under 21 years
of age. If we discover that we have collected data from someone underage, we will promptly delete
it.
11. International Data Transfers
Your data may be transferred to and stored on servers located outside the UAE. We ensure that such
transfers comply with applicable data protection laws and implement appropriate safeguards (Standard
Contractual Clauses, Privacy Shield frameworks).
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal
requirements. Updates will be posted on this page with a revised "Last Updated" date. Significant
changes will be communicated via email or website notice.
13. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please
contact us:
- Email: privacy@oasispalm.ae
- Phone: +32 470 824 660
- Address: Oasis Palm, Dubai Marina, UAE
14. Complaints
If you believe we have not handled your data appropriately, you have the right to lodge a complaint
with the relevant data protection authority in your jurisdiction.
Your privacy and security are our top priorities. We are committed
to protecting your personal information.